Effective Date: 9 May 2026

At Stephanie Anderson Ceramics (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you purchase our handmade ceramic products, visit our website or contact us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Business Name: Stephanie Anderson Ceramics
Business Address: National Glass Centre, Sunderland, United Kingdom
Email Address: info@stephanieandersonceramics.co.uk
Phone Number: 07913353661

Stephanie Anderson Ceramics acts as the data controller for the personal information collected from customers.

We may collect and process the following personal data:

• Full name
• Email address
• Phone number
• Billing address
• Delivery address
• Payment information
• Purchase history
• Website usage data
• IP address
• Cookie preferences

We collect personal information when you:

• Purchase ceramic products from our website
• Create an account
• Contact us about bespoke orders
• Subscribe to our newsletter
• Enter competitions or promotions
• Browse our website
• Accept cookies

We use your personal information to:

• Process and deliver customer orders
• Manage bespoke ceramic requests
• Respond to customer enquiries
• Improve our website and services
• Send promotional emails (with consent)
• Prevent fraud
• Meet legal obligations

Under UK GDPR, we process personal data based on:

• Customer consent
• Contract fulfilment
• Legal obligations
• Legitimate business interests

We may share your information with:

• Payment processing companies
• Delivery and courier services
• Website hosting providers
• Marketing platforms
• Legal authorities when required by law

We will never sell your personal data to third parties.

Stephanie Anderson Ceramics takes appropriate measures to protect personal data against:

• Unauthorised access
• Loss
• Theft
• Misuse
• Alteration

Your data is stored securely using password-protected systems.

We keep your information only for as long as necessary to:

• Complete customer orders
• Meet legal and tax requirements
• Resolve disputes
• Maintain business records

After this period, data will be securely deleted.

Under UK data protection law, customers have the right to:

• Access their personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to marketing communications
• Request data portability
• Withdraw consent

Our website may use cookies to improve browsing experience and analyse website traffic.

Customers can manage cookie settings through their browser preferences.

If you have concerns about how your personal data is handled, please contact Stephanie Anderson Ceramics directly.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Stephanie Anderson Ceramics may update this Privacy Policy occasionally. Changes will be posted on our website.

Stephanie Anderson Ceramics
National Glass Centre, Sunderland, United Kingdom
info@stephanieandersonceramics.co.uk
07913353661